Seychelles Tourism Academy

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Advance Certificate in Reception Operations

The Advanced Certificate in Reception Operations and Services is aimed at providing students with the knowledge, skills and attitudes to work in the hospitality sector and undertake responsibilities in the front office area.  The programme is comprised of theoretical and practical components.


PROGRAMME DURATION
The programme is offered on a full-time basis over 2 years spread across 4 semesters.  


COURSES OF THE PROGRAMME

·         Hospitality English

·         Hospitality French

·         Hospitality Maths

·         Information & Communication Technology (ICT)

·         Foreign Language

·         Reservation Techniques

·         Front Office Operations

·         Health, Safety and Security

·         Guest Relations

·         Sales and Marketing

·         Guest Accounting

·         First Aid

·         Cultural Awareness

·         Practical


INDUSTRY PLACEMENT (Work Attachment)
Industry Placement is an integral component of the Reception Operations and Services programme and students’ performance will be assessed. Students will be sent on work attachment to various hospitality establishments. Students are required to complete a total of 20 weeks of Industry Placement to be eligible for graduation on the programme.

 

ENTRY REQUIREMENTS

S5 School Leavers with the following minimum IGCSE grades or equivalent:

·         Minimum ‘D’ in English as a Second language or any one PASS in English as a First language

·         Minimum DELF A2 with marks of 60% or DELF B1 with marks of 50% or IGCSE equivalent

·         Maths IGCSE is desirable.

 

CERTIFICATION
Students who successfully complete the programme will be awarded an Advanced Certificate in Reception Operations and Services.

 

PROGRESSION CRITERIA
In order to progress to the second year of the Reception Operations and Services programme, students are required to meet the following criteria:

·         successfully complete all courses of Year 1 with a minimum of ‘Pass’ (55%)

·         complete all industry placement requirements for Year 1

·         demonstrate acceptable standards of professional conduct and behaviour throughout the year, which means compliance to STA’s regulations and code of conduct

 

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